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FAQ


Delivery and shipping

We strive to prepare your order for delivery or shipping within 48 hours, depending on fresh product availability.

Each order is packed depending on the destination and contents. We guarantee our products until your door by using insulated boxes and envelopes. Special frozen gel packs are used to maintain the required cold temperatures.

We handle local delivery in Montreal and surrounding areas. We work with the best courier for your destination, selecting regional companies like Purolator and Expedibus for delivery in the province of Quebec. We work with carriers like UPS or FedEx while shipping to other provinces.

Delivery in Montreal and to surrounding areas

We deliver in Montreal and to surrounding areas from Tuesday to Saturday. Once your order has been planned for delivery, you will receive an email with the delivery window and details.

Express shipping in the province of Quebec

For orders from outside our delivery zone but in the province of Quebec, we ship them from Monday to Friday. Once your shipping label is created, you will receive an email with the tracking number.

Express shipping to all other provinces
For orders from outside the province of Quebec, we ship them from Monday to Thursday. To ensure freshness, we DO NOT ship after Thursday in order to not leave room for delays and errors outside of our control. Once your shipping label is created, you will receive an email with the tracking number.

Special request

We can personalize every order with a gift bag, handwritten card, and any attention you would like us to add to your gift. Contact us at info@oystersandcaviar.ca or through the online chat for more information.

Handling and delivery fees

  • Caviar orders include free shipping and all order over $299
  • Montreal and surrounding areas $15
  • Anywhere else in the province of Quebec $30
  • Ontario $35
  • NB, NL, NS, PEI  $45
  • AB, BC, MB, NWT, NU, SK, YT  $55

FISH AND SEAFOOD

Is the fish fresh or frozen?

All the fish are sold FRESH. Consumable fresh and raw up to 48 hours after delivery, then to be cooked or frozen.

Can there be supply chain interruptions?

Due to the fact that we work with fresh and wild products from fisherman, we depend on the weather, fishing quotas, & delivery logistics. If a product is missing due to one of these reasons we will contact you to offer you a replacement product or a refund.

Do you have frozen products?

Yes, some like northern QC shrimp, scallops, etc. In the description of the product it is indicated whether the products are fresh or frozen.

Can the fish be frozen after reception?

Yes, it can because our fish are always fresh.

Can you send me my already frozen fish?

No, we do not want it to defrost during transport.

CAVIAR 

What type of caviar do I order from Oystersandcaviar.ca?

Our best selling unpasteurized caviars are Oscietra and Siberian. Unpasteurized to maintain their incredible authentic flavour profiles. They contain NO borax, like many other caviars available.

How many types of sturgeon are there?

The term "caviar" is reserved for sturgeon eggs. It is important to know the different species well. Their common names and their Latin names must be affixed to each caviar you buy. In order of fame Beluga (Huso Huso),  Oscietra (Acipenser gueldenstaedtii), Siberian (Acipenser baerii), Lake Sturgeon (Acipenser oxyrinchus), Shortnose Sturgeon (Acipenser brevirostrum), and White sturgeon (Acipenser transmontanus).

How long can I keep my caviar?

All our caviars are sold with a best before date. You should keep them in the coldest part of your refrigerator.  Ideal storing temperature to maintain maximum freshness is 2C*- 8C*.

Can I put the caviar I haven't finished in the refrigerator?

Yes, but it should be consumed within the next 48 hours.

Are there the same species of sturgeon as Antonius in Canada?

NO, the sturgeon Accipenser Baeri (Siberian) and Acipenser gueldenstaedtii (Osciétra) are not wild or farmed on Canadian territory.

How much caviar do I need?

Plain cocktails: 30 gr serves 1-2 people 

50 gr serves 2-4 people 

125g serves 4-8 people

How to taste caviar for the first time?

It is recommended to try for the first time on a mother of pearl spoon or á la Royale (on the top of of your clean hand between your thumb and index finger).  Often the first taste is waking up the senses, it is the second tasting that the palette is truly ready to experience the dynamics of caviar.

Highly suggested to consume alongside champagne, bubbly, or vodka.

Caviar can also be served with blinis and crème fraîche or nestled into your favorite food.

Do I really need the mother of a spoon?

We highly recommend it because metal will oxidize the caviar.

OYSTERS 

How many oysters do I need per person?

Appetizer 6 pieces

As a cocktail 12 pieces

For an oyster party 24 pieces

How long can I keep my oysters?

Your oysters were harvested less than five days ago on average, they remain alive for three weeks.

Store them in a metal bowl with a damp cloth over them.

How do I know if my oysters are still good?

A fresh, juicy oyster with a pleasant sea scent on the nose is the ideal oyster.  If you open a shell that gives an unpleasant odour, that is a signal not to consume it.  If there is a lack of juice or does not appear robust, discard.

How to open oysters?

You should place the oyster on a towel to hold the oyster in place while using an oyster knife to insert into the tip of the oyster and turn like a key with firm force.

Follow us on Facebook where you will find demonstration videos. You really can learn to open them!  Give it a try and then try again if you still can't get it.  Practice makes perfect!

Please do not hesitate to contact

info@oystersandcaviar.ca or 1-855-293-0300


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