Question ? 1.855.293.0300

FAQ


DELIVERY & SHIPPING
  • Shipping cost Delivery is included across the country for the caviar collection. All other delivery charges are calculated at checkout.
  • The prices are calculated according to the size, weight and destination of your order
  • Our partner Clickship negotiates the best delivery rates for you and us with the major players. (Purolator, Fedex, UPS)
  • Before each shipment we make sure we have selected the fastest carrier.
  • Once your shipping label is created, you will receive an email with the tracking number.

Delivery delay:

We make every effort to prepare your order for delivery or dispatch within 48 hours, depending on the availability of fresh produce.

Order deadline:

  • Montreal Friday before noon
  • Province of Quebec Thursday before noon
  • Rest of the country Wednesday before noon

Each order is packaged according to destination and content. We guarantee our products right to your door using insulated boxes and envelopes. Special frozen gel packs are used to maintain the required cold temperatures. Special request We can personalize each order with a gift bag, handwritten card and any attention you would like us to add to your gift.

Contact us at info@oystersandcaviar.ca or via the online chat for more information.

    CAVIAR

    What type of caviar do I order from Oysters & Caviar? 

    Our best selling unpasteurized caviars are Oscietra and Siberian. Unpasteurized to maintain their incredible authentic flavour profiles. 

    How many types of sturgeon are there?

    The term "caviar" is reserved for sturgeon eggs. It is important to know the different species well. Their all have a CITES number.

    How long can I keep my caviar?

    All our caviars are sold with a best before date. You should keep them in the coldest part of your refrigerator.  Ideal storing temperature to maintain maximum freshness is 2C*- 8C*.

    Can I put the caviar I haven't finished in the refrigerator?

    Yes, but it should be consumed within the next 48 hours.

    Are there the same species of sturgeon as Antonius in Canada?

    NO, the sturgeon Accipenser Baeri (Siberian) and Acipenser gueldenstaedtii (Osciétra) are not wild or farmed on Canadian territory.

    How much caviar do I need?

    Plain cocktails: 30 gr serves 1-2 people 

    50 gr serves 2-4 people 

    125g serves 4-8 people

    How to taste caviar for the first time?

    It is recommended to try for the first time on a mother of pearl spoon or á la Royale but nature. Often the first taste is waking up the senses, it is the second tasting that the palette is truly ready to experience the dynamics of caviar.

    Highly suggested to consume alongside champagne or vodka.
    Caviar can also be served with blinis and crème fraîche.
    Read more about caviar in our section blog.

    Do I really need the mother of a spoon?

    We highly recommend it because metal will oxidize the caviar.

    OYSTERS

    How many oysters do I need per person?

    Appetizer 6 pieces

    As a cocktail 12 pieces

    For an oyster party 24 pieces

    How long can I keep my oysters?

    Your oysters were harvested less than five days ago on average, they remain alive for three weeks.

    Store them in a metal bowl with a damp cloth over them.

    How do I know if my oysters are still good?

    A fresh, juicy oyster with a pleasant sea scent on the nose is the ideal oyster.  If you open a shell that gives an unpleasant odour, that is a signal not to consume it.  If there is a lack of juice or does not appear robust, discard.

    How to open oysters?

    You should place the oyster on a towel to hold the oyster in place while using an oyster knife to insert into the tip of the oyster and turn like a key with firm force.

    Follow us on Facebook where you will find demonstration videos. You really can learn to open them!  Give it a try and then try again if you still can't get it.  Practice makes perfect!

    FISH AND SEAFOOD

    Fresh or frozen?

    All the fish are sold FRESH. Consumable fresh and raw up to 48 hours after delivery, then to be cooked or frozen.

    Can there be supply chain interruptions?

    Due to the fact that we work with fresh and wild products from fisherman, we depend on the weather, fishing quotas, & delivery logistics. If a product is missing due to one of these reasons we will contact you to offer you a replacement product or a refund.

    Do you have frozen products?

    Yes, some like northern QC shrimp, scallops, etc. In the description of the product it is indicated whether the products are fresh or frozen.

    Can the fish be frozen after reception?

    Yes, it can because our fish are always fresh.

    Can you send me my already frozen fish?

    No, we do not want it to defrost during transport.

    Please do not hesitate to contact

    info@oystersandcaviar.ca or 1-855-293-0300


    English en